Clear Language and Design (CLAD)

Financial products

Investor Education Fund:	Web advice for ordinary investors
Sun Life Financial:	Report writing training for IT security staff
Ontario Ministry of Finance:	Retail sales tax pointers for small businesses

“Thank you for the incredible amount and the quality of the work you did on our communications.”
Procedures Development Analyst
Bank of Montreal

Workplace Safety

Ontario Service Safety Alliance:	Hazard reference guides for heavy industry
McDonald’s Restaurants of Canada Ltd.:	Training manual for new staff
Workplace Safety & Insurance Board:	Independent living manual for injured workers

“CLAD communicates complex information with accuracy but without jargon and excess verbiage. They have a warm, informative tone without ever 'talking down' to the reader.”
Consumer Health Consultant

Human Services, Government, and Public Involvement

Think Outside the Box:	Website demystifying how employers can accommodate people with disabilities
City of Toronto:	New template and training for staff report writers
Metcalf Foundation:	Policy paper on poverty and tangled social program policies
Elections Ontario:	Voter education for householders
Home Child Care Association of Ontario:	Manual for home child care providers

“You'll be pleased to know you've had quite an impact on my writing already. I find that even as I write informal email messages, I'm cutting sentences into two and watching for subordinate clauses. ”
Amnesty International

Consumer Health

Health Canada:	Design guidelines for nutrition labelling
Community Resource Connections of Toronto:	Guide to mental health resources for newcomer communities
National Eating Disorder Information Centre:	Educational Website

“Thank you for all your hard work and creativity. You have made the guide to mental health for newcomer communities much, much better. It was wonderful collaborating with you.”
Community Resource Connections of Toronto (CRCT)

“Clear Language and Design provided us with excellent feedback on the wording of the Information to Patient section of a product monograph. They helped us to produce information that health care professionals can give to patients with confidence, because patients can easily read, understand and follow it. Clear Language and Design’s service is thorough, thoughtful and fast.”
Pfizer Canada

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