When 600 managers from a broad spectrum of Canadian industry were surveyed in 1992, about 1/3 of them reported that poor literacy caused serious difficulties with:

	introducing new technology
	product quality
	productivity

Adult Literacy and Economic Performance, Centre for Educational Research and Innovation, 1992

The estimated annual cost of illiteracy to Canadian business is $1.6 billion for industrial accidents alone. This does not include the cost of illiteracy from lost productivity in other areas.

Measuring the Costs of Illiteracy in Canada, Canadian Business Task Force on Literacy, 1988

By revising its forms, Citibank reduced the time spent training staff by 50% and improved the accuracy of the information that staff gave to customers.

"Plain Language Pays," Simply Stated, American Institute for Research, 1986

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